Recovery Concepts, Inc. (RCI) is a professional third party collection firm that specializes in domestic and international commercial and agricultural collections.
     
     
 
 
 


 
 

RCI was founded in 1999. The founders and their staff have over 100 years of combined commercial collection experience, which enables RCI to provide measured and unmatched results.

 

 

We Are the Benchmark

Commercial Debt Recovery

RCI responds to a client's claim immediately and within twenty-four hours:

• Each account is setup in our automated system and sent to the collection floor within one hour (small batch), to a maximum of twenty-four hours (very large batch)
• An acknowledgement is sent to the client and an initial demand letter sent to the debtor
• RCI conducts an asset search and credit review on all guarantors. If account is corporate debt and there is no personal guarantee, state corporate charter information is immediately pursued
• A skilled collection professional takes over and makes contact with the debtor, asking for payment in full

RCI’s internal guidelines require contact on each account on the first day. RCI works all files in a “TIER” system. Tier 1 works the account and if no commitment to pay is made or kept, it is forwarded to a Tier 2 collector. The Tier 2 collectors work the file for resolution in a manner that is professional, persuasive, and principled. Our Tier 3 collectors work all accounts that are set up on a monthly payment plan and also aid in skip tracing.